Our patients are registered with the practice and are free to consult with any of our doctors. Our nurses also offer a range of clinics as well as appointments for minor ailments.

Appointments are carried out either face to face or telephone consultations which is optional.  You will be asked what your appointment is regarding and this is to ensure your appointment is booked with the most appropriate clinician.  

We are open from 8am until 6.30pm Monday to Friday. We also have some availability in the Extended Access clinics (run by H&SH) which are held on an evening and weekends in our practice.

You can also contact us via econsult which is the blue banner oposite.  All econsult messages are responded to within the same working day.  Please note that if you require an urgent clinical appointment or review these should be requested either in person or via the telephone.

We also have some appointments available to book online, if you are already registered for online services to book an appointment please click here to access the service.   

Please note: We are closed on weekends and Public Holidays.

Need to see a Doctor or Nurse outside normal practice hours?
Did you know there are appointments available on weekends and evenings for all patients in Hartlepool and Stockton-on-Tees?

Appointments can be booked via your GP Practice further details available, click link below.

Hartlepool and Stockton Health

If you require assistance outside of our working hours, please call 111 who will give medical advice and direct you to an appropriate service.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Please attend your appointment on time for Face to Face appointments, if you are late you may not be seen. For telephone appointments please make sure you have your phone available to allow the doctor to ring you.  Telephone calls from the practice are usually displayed as withheld or private number.  If you are not seen or do not answer your phone,  you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the Nurse Practitioner will telephone you and then arrange a visit if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

We currently teach medical students from Newcastle University and Sunderland University, the students are usually Years 1,2 and 3.  You may be advised that students may be in the practice that day when booking appointments.  You will be asked to complete a consent form when attending your appointment prior to commencing your consultation.

Please see the inofrmation below from Newcastle University - 

Could you help train the healthcare professionals of the future? 

Newcastle University School of Medicine trains a range of students who will work within our NHS. Our students will become doctors, physician associates and clinical scientists.

The Patients as Partners in Healthcare Education service aims to involve patients and volunteers from across our region. Working with patients and volunteers is a hugely valuable part of our student’s training that helps them to develop excellent communication and examination skills as well as developing their bedside manner [EM1] 

We want to hear from people with lived experience of healthcare or interested volunteers who feel they could support our student’s to develop these important skills.

To find out more, visit our website or scan the QR code

https://www.ncl.ac.uk/medicine/engagement/patients-as-partners/

To sign up to the service please contact the Patients as Partners in Healthcare Education Team via telephone or email

Tel: 0191 2085612

Email paphe@ncl.ac.uk

We look forward to hearing from you!