Appointments

Configure Appointment Details

Our patients are registered with the practice and are free to consult with any of our doctors. Our nurses also offer a range of clinics as well as appointments for minor ailments.

Due to the coronavirus outbreak, we have limited our face to face appointments.  Appointments that are offered with a GP or Nurse Practitioner are telephone appointments which could develop into a video consultation.  If an examination is necessary the doctor or nurse will book this appointment for you to attend the practice.

We are open from 8am until 6pm Monday to Friday. We also offer a number of telephone appointments from 7:30am during the week and on Saturday mornings.

Please do not attend the practice unless you have an appointment and if you do attend please remember to wear a face covering. 

You can also contact us via econsult which is the blue banner oposite.  All econsult messages are responded to within 48 working hours.

If you are already registered for online services to book appointments then please click here to access the service.

These measures have been put in place to keep you safe from infection during your visit to the practice.

Please note: We are closed on Sundays and Public Holidays.

Extended Access Service

Need to see a Doctor or Nurse outside normal practice hours?
Did you know there are appointments available on weekends and evenings for all patients in Hartlepool and Stockton-on-Tees?

Appointments can be booked via your GP Practice further details available, click link below.

Out-of-Hours-GP-poster-HAST-Final.pdf

Out of Hours

If you require assistance outside of our working hours, please call 111 who will give medical advice and direct you to an appropriate service.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Late For Your Appointment

Please attend your appointment on time for Face to Face appointments, if you are late you may not be seen. For telephone appointments please make sure you have your phone available to allow the doctor to ring you.  Telephone calls from the practice are usually displayed as withheld or private number.  If you are not seen or do not answer your phone,  you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the Nurse Practitioner will telephone you and then arrange a visit if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.